FAQ - Pine & Cherry

Our Location

304 North Cardinal St.
Dorchester Center, MA 02124

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Frequently Asked Questions

Welcome to the Pine & Cherry FAQ section. Here you’ll find quick answers to some of the most common questions about our handcrafted wood products, custom orders, and policies. For detailed information, please visit the relevant pages linked below.

Do you offer ready-made products or are all items custom-made?

Most of our creations are made-to-order and customized to your preferences. Each piece is handcrafted specifically for you. Occasionally, we may offer ready-made items in limited stock. Learn more on our Terms & Conditions page.

How long does it take to receive my order?

Production usually takes 1 to 3 weeks, depending on the complexity and level of customization. Once ready, you’ll receive an update before shipping. For full details, see our Shipping & Delivery policy.

Do you ship internationally?

Currently, we only ship within Cairo, Egypt. We do not offer international shipping at this time. You can find more information on our Shipping & Delivery page.

Can I cancel or change my order?

Yes, you may cancel your order before production begins for a full refund of your deposit. Once production starts, the 50% deposit becomes non-refundable. For details, visit our Returns & Refunds page.

What should I do if my item arrives damaged?

If your product arrives damaged or defective, please contact us within 24 hours of delivery with photos of the issue. We’ll review and arrange a repair, replacement, or partial refund as needed. See our Returns & Refunds page for more information.

Contact Us

We’re happy to help with any questions about orders, custom requests, or care tips. Reach out to us anytime at

Pine & Cherry

What is your return policy?

Made-to-Order & Custom-made items cannot be returned once production has begun. Ready-made items may be returned within 7 days of delivery if unused and in original condition. Please refer to our Returns & Refunds page for full details.

Do your products come with a warranty?

Yes! All Pine & Cherry woodcraft pieces come with a one-year limited warranty covering manufacturing defects under normal household use. Visit our Warranty & Product Care page for full coverage details.

Can I request repairs or refinishing after the warranty expires?

Yes, we offer ongoing repair and refinishing services at a reasonable cost, even after your warranty period ends. For inquiries, please email our support team at support@pineandcherry.com.

How do I care for my wood products?

Our products are made from natural wood that matures beautifully over time. To keep them in perfect condition, follow the care tips on our Warranty & Product Care page, and visit our Wood Care page for detailed guidance.

Do you offer gift options?

Yes, we can prepare your order for gifting upon request. Gift items follow the same return and warranty policies. For more details, see our Returns & Refunds policy.

Thank you for choosing Pine & Cherry. We’re honored to craft pieces that bring warmth, artistry, and natural beauty into your home.