Warranty & Product Care

At Pine & Cherry, we take pride in the quality and craftsmanship of our handmade wood creations. Every piece is made with care, using high-quality materials to ensure durability and timeless beauty. This page outlines our warranty coverage and product care recommendations to help you enjoy your purchase for years to come.

Warranty Coverage

All Pine & Cherry woodcraft products come with a one-year limited warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal household use.

During the warranty period, if a defect is found that falls within our responsibility, we will repair or replace the item at no cost. The decision between repair or replacement will be made at our discretion based on the nature of the issue.

What the Warranty Covers

Structural defects caused by workmanship or faulty materials.
Loose joints or fittings not caused by misuse or impact.
Warping or cracking due to material flaws (not environmental factors).

What the Warranty Does Not Cover

Natural variations in wood grain, texture, or color.
Damage resulting from misuse, improper handling, or accidents.
Exposure to moisture, heat, or direct sunlight that causes cracking, warping, or discoloration.
Normal wear and tear, scratches, or stains.
Modifications or repairs made by anyone other than Pine & Cherry.

Because each item is handcrafted from natural wood, small imperfections or variations are part of its unique character and are not considered defects.

Filing a Warranty Claim

To file a warranty claim, please contact our support team at support@pineandcherry.com and include the following information:

Your full name and contact details.
Order number and date of purchase.
Clear photos showing the issue.
A brief description of the problem and when it was noticed.

Once your claim is received, we’ll review it and contact you with next steps within 3–5 business days.

Care Instructions

Proper care will help your wood pieces age beautifully and maintain their finish. Here are some simple steps to keep your Pine & Cherry products looking their best:

Cleaning: Wipe with a soft, dry or slightly damp cloth. Avoid harsh chemicals or abrasive cleaners.
Protection: Keep away from direct sunlight, excessive heat, and moisture to prevent cracking or fading.
Maintenance: Occasionally apply natural wood oil or wax to nourish and protect the surface.
Usage: Avoid placing hot items directly on wooden surfaces — always use coasters or mats.

Environmental Conditions

Wood is a living, natural material that responds to its environment. Variations in temperature and humidity can cause slight expansion or contraction. To maintain stability:

Keep indoor humidity levels between 40–60% when possible.
Avoid placing wooden items near heaters, AC vents, or open windows.

Repairs & Maintenance Support

Even after your warranty period ends, we’re happy to help with repairs or refinishing services at a reasonable cost. For inquiries, contact our support team at support@pineandcherry.com

Lifetime Care Tips

Your Pine & Cherry piece is designed to last a lifetime — and beyond. Like all natural wood, it will mature gracefully over time, developing deeper tones and unique character. To preserve its beauty for generations:

Keep your wood hydrated by reapplying natural oil or wax once or twice a year.
Rotate items placed on top (like lamps or décor) occasionally to ensure even color exposure.
Handle your piece with care — every mark tells a story, but gentle use ensures it remains timeless.
If your item ever needs a refresh, our team can restore it through professional refinishing and touch-up services.
With simple, mindful care, your handcrafted Pine & Cherry creation will grow more beautiful with age — a reflection of your home’s warmth and your story.

For more detailed care guidelines and product-specific maintenance advice, please visit our Care Instructions page.